UPDATE: I got my MAC from Future Shop and with the tech guy and he said the mother board wasn't fried like the service guy said the night before. He did say it failed a PC test, which apparently most all do. He said he let the Mac run for days and he couldn't find anything wrong with it. I said if it happens again, I'll bring it in. He said fine. He was very polite and helpful. I will bring the Mac back if it starts acting up again. I hope not because it is a lot of money and I want a good computer.
I hope that what I typed below won't become a reality. I do feel that this Future Shop in Bayer's Lake was very service oriented and helpful.
I can't believe it, my new I-Mac, 27" which I purchased on May 29th 2012, has a fried mother board! This is the 2nd item I purchased from Future Shop that is defected or a lemon. I had to take my camera back and thankfully, the GM of Future Shop in Bayer's Lake Dennis, exchanged the camera for me with one that was better. Thankfully I purchased the extended warranty offered by Future Shop which is over and above the Manufacturer's warranty. Now, I can't believe I took my IMAC in on Sunday because it was shaking (the screen) and then Saturday, the screen went dark grey. They thought I'd get it back within 24 to 48 hours. I hadn't heard from them by Tuesday, so I called Tuesday night and was told that the Motherboard was fried and they had to order a new one. It could take anywhere from 1-2 months. That is totally unacceptable. I asked to speak to the manager because if a new IMAC had such a severe breakage at this new stage, I can't imagine what it will work like in a few years.
I hope that what I typed below won't become a reality. I do feel that this Future Shop in Bayer's Lake was very service oriented and helpful.
I can't believe it, my new I-Mac, 27" which I purchased on May 29th 2012, has a fried mother board! This is the 2nd item I purchased from Future Shop that is defected or a lemon. I had to take my camera back and thankfully, the GM of Future Shop in Bayer's Lake Dennis, exchanged the camera for me with one that was better. Thankfully I purchased the extended warranty offered by Future Shop which is over and above the Manufacturer's warranty. Now, I can't believe I took my IMAC in on Sunday because it was shaking (the screen) and then Saturday, the screen went dark grey. They thought I'd get it back within 24 to 48 hours. I hadn't heard from them by Tuesday, so I called Tuesday night and was told that the Motherboard was fried and they had to order a new one. It could take anywhere from 1-2 months. That is totally unacceptable. I asked to speak to the manager because if a new IMAC had such a severe breakage at this new stage, I can't imagine what it will work like in a few years.
I will call him tomorrow and the IT tech took a lot of notes. I expect a new IMAC and not the broken one. This is not quality if MACs are turning out to be lemons. This is the 2nd MAC I purchased in 4 years and the other one broke in the first night. The motherboard was fried as well. What is happening APPLE????
I'll update you on how this gets resolved by Future Shop and maybe Apple as well.
UPDATED AGAIN: Oct 26th.
I have contacted Future Shop and spoke to Denis one of the managers and spoke about the problems with my 4 month old IMAC. I'll bring it in to them when I get a moment, probably when I do my travels in November. In the meantime, I have been emailing and calling APPLE in California. To date, no resolution to my IMAC problems. Here just a list of some:
- shakes back and forth when I click the mouse
- Turn on: Not consistent at start up. Screen turns white then black then comes back brighter
- too long starting up and SOMETIMES goes from a med grey colour with the apple sign & my name & ask for password. I click my name & apple sign then it shakes and starts up with the galaxy
- MS errors
- scrapping sounds within the IMAC
- keeps blinking then shakes when I click enter
- if the IMAC is on too long, it won't give out any sound at all I have to turn the IMAC off then back on to get the sound to work.
- when I click on a game, it goes to a deep grey screen and stays that way so I have to hard shut it off then start it back up.
- if I start it back up right away, the entire screen turns into little individual coloured double lines.
I'm feed up with this Apple product and I want something done about it.
People should not have to go through this to get the machine to work properly and with this many problems, it can only get worse!
UPDATED AGAIN: Oct 26th.
I have contacted Future Shop and spoke to Denis one of the managers and spoke about the problems with my 4 month old IMAC. I'll bring it in to them when I get a moment, probably when I do my travels in November. In the meantime, I have been emailing and calling APPLE in California. To date, no resolution to my IMAC problems. Here just a list of some:
- shakes back and forth when I click the mouse
- Turn on: Not consistent at start up. Screen turns white then black then comes back brighter
- too long starting up and SOMETIMES goes from a med grey colour with the apple sign & my name & ask for password. I click my name & apple sign then it shakes and starts up with the galaxy
- MS errors
- scrapping sounds within the IMAC
- keeps blinking then shakes when I click enter
- if the IMAC is on too long, it won't give out any sound at all I have to turn the IMAC off then back on to get the sound to work.
- when I click on a game, it goes to a deep grey screen and stays that way so I have to hard shut it off then start it back up.
- if I start it back up right away, the entire screen turns into little individual coloured double lines.
I'm feed up with this Apple product and I want something done about it.
People should not have to go through this to get the machine to work properly and with this many problems, it can only get worse!
Thanks for letting me vent. I'll try Future Shop tomorrow and then Apple again on Monday.
Debbie
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